Someone might want you to call them, but if you don’t have their random string of digits, you can’t.
The configuration page is divided into the following sections Specify the number of times Fusion will attempt to look for an available staff user when a new chat request is received.
From there, you can parse who to respond to and who to permanently ignore.
I have a tab in my messages that reads ' Message requests' - I have never seen this before and am not sure what it means.
There are currently no messages in it, but has it come from someone I have blocked or what?
Visitors’ chat requests can be automatically accepted by your online agents.